A member of his staff once asked Abraham Lincoln to give a friend of his a job.
After interviewing the man, Lincoln turned him down. Asked why, he replied, ‘Because I didn’t like the look on his face.’
The White House staffer protested, ‘That’s not fair! Nobody’s responsible for the look on their face.’
Lincoln replied, ‘That’s where you’re wrong. Everyone over forty is responsible for the look on their face.’
So…what does your facial expression say to others?
What we say accounts for 7 per cent of what people believe.
How we say it accounts for 38 per cent.
What they see accounts for 55 per cent.
Amazingly, more than 90 per cent of the nonverbal cues we give off have nothing to do with what we actually say!
You never get a second chance to make a good first impression. Your message may be wonderful and much needed by the hearer, but the look on your face can turn people off before you open your mouth.
So, if you think communication is just about words, you’re missing the boat, and the chances are you’ll have a hard time connecting with others